Oliver Mackereth: Title: Agentic AI, RPA or workflow automation: which does your process need?

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Update by Oliver Mackereth , High Digital
AI and Automation Consultant, App & Software Developer

2026/10/20

Title: Agentic AI, RPA or workflow automation: which does your process need?

Not every process needs an AI agent. Workflow automation handles predictable steps cheaply. RPA covers old systems that have no API. AI agents handle messy input such as emails and invoices. Most real processes need all three, plus a person to approve the high-risk steps.
Our guide explains how to choose the right approach for each step: https://www.highdigital.co.uk/blog/agentic-ai-vs-rpa-vs-workflow-automation/

Agentic AI vs RPA vs Workflow Automation Explained

What’s the difference between agentic AI, RPA and workflow automation? A practical guide to choosi
http://www.highdigital.co.uk/blog/agentic-ai-vs-rpa-vs-workflow-automation/

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